Privacy Policy

Last Updated: September 4, 2026

At XEVINO, we respect your privacy and are committed to protecting the personal information you provide when using our website, ordering food, subscribing to our services, or communicating with us.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

1. Information We Collect

Depending on how you use our services, we may collect information such as:

Name
Mobile number
Email address
Delivery address
Order details
Meal or subscription preferences
Payment-related information
Customer support communications
Website usage information
Device and browser information
IP address and technical information

We only request information that is reasonably necessary for providing and improving our services.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Manage meal subscriptions
Communicate about your orders
Respond to customer support requests
Process payments through authorized payment providers
Improve our website and services
Send service-related notifications
Prevent fraud, misuse, or unauthorized activity
Maintain business and transaction records
Comply with applicable legal requirements

Where required, we will obtain appropriate consent before using personal information for marketing communications.

3. Payment Information

Payments may be processed through third-party payment gateways.

XEVINO generally does not need to store your complete card, banking, or other sensitive payment credentials when these are processed directly by an authorized payment provider.

Payment providers may process information according to their own privacy policies and terms.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality, understand website usage, remember preferences, and improve user experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, including:

Payment processing providers
Delivery or logistics partners
Website and hosting providers
Communication service providers
Analytics and technology providers
Professional or legal advisors where necessary

We do not intend to sell your personal information to third parties.

We may disclose information where required by law, legal process, government authority, or where reasonably necessary to protect our rights, customers, property, or services.

6. Data Security

XEVINO takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access, correction, or deletion of certain information.

You may also opt out of certain marketing communications.

To make a privacy-related request, please contact us using the contact details below.

9. Children's Privacy

Our services are not intentionally directed toward children for independent purchasing or account creation without appropriate parental or guardian involvement.

If we become aware that personal information has been provided by a child in circumstances where it should not have been collected, we will take reasonable steps to address the situation.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

XEVINO is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us.

XEVINO
Website: www.xevino.in
Email: info@xevino.in
Phone: +91-9220359907