Xevino

Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: September 4, 2026

At XEVINO, we aim to provide fresh, quality meals and a reliable ordering experience. Because our food is prepared specifically for customer orders, cancellation and refund eligibility may depend on the status of the order.

1. Order Cancellation

Customers may request cancellation of an order by contacting XEVINO as soon as possible after placing the order.

Cancellation may be accepted when the food preparation process has not started.

Once an order has entered preparation, cancellation may not be possible because ingredients and resources may already have been allocated to that order.

2. Cancellation of Meal Subscriptions

For meal subscriptions or recurring plans, customers should submit pause or cancellation requests according to the terms of the relevant subscription plan.

Any applicable notice period, unused meals, or refund conditions will be determined according to the specific plan purchased.

3. Refund Eligibility

A refund may be considered in situations such as:

  • An order was successfully paid for but could not be fulfilled by XEVINO.

  • A duplicate payment was made for the same order.

  • An incorrect amount was charged due to a verified payment or system error.

  • XEVINO determines that a refund is appropriate after reviewing a valid customer complaint.

Refunds are not automatically guaranteed for every complaint and will be evaluated based on the circumstances.

4. Incorrect or Missing Items

If your order contains a missing or incorrect item, please contact XEVINO as soon as possible after delivery.

Please provide:

  • Order number

  • Registered mobile number

  • Description of the issue

  • Photographs, where appropriate

After reviewing the issue, XEVINO may provide a replacement, credit, partial refund, or another appropriate resolution depending on the circumstances.

5. Food Quality Complaints

If you believe there is a serious issue with the quality, packaging, or condition of the food, please contact us promptly after receiving the order.

Complaints submitted significantly after delivery may be difficult to verify and may not qualify for a refund.

6. Non-Delivery

If an order cannot be delivered because of an incorrect address, unavailable recipient, inability to access the delivery location, or other issue caused by the customer, a refund may not be available.

If the non-delivery occurs because of an issue attributable to XEVINO, we will review the order and determine an appropriate resolution.

7. Refund Processing

Approved refunds will generally be processed through the original payment method or another appropriate method, where applicable.

The time taken for the refunded amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

8. Failed or Pending Payments

If money has been deducted from your account but the order was not successfully created, please contact us with the relevant transaction details.

We will verify the payment status and, where applicable, initiate the appropriate refund or resolution.

9. Promotional Offers

Refund or cancellation terms for promotional offers, discounts, coupons, complimentary items, or special meal plans may differ from the standard policy.

Specific terms displayed with an offer will apply.

10. Changes to Orders

Requests to change an order, meal selection, delivery details, or other order information should be made as early as possible.

Changes may not be possible once preparation or dispatch has started.

11. How to Request a Refund or Cancellation

To request a cancellation, refund, replacement, or order-related resolution, contact XEVINO through the contact details provided on our website.

Please include your order number and registered contact details so that we can investigate the request efficiently.

12. Policy Updates

XEVINO may update this Refund & Cancellation Policy from time to time.

The latest version will always be published on this page with the updated date.

13. Contact Us

For refund, cancellation, or order-related queries:

XEVINO
Website: www.xevino.in
Email: info@xevino.in
Phone: +91-9220359907