Terms & Conditions

Last Updated: September 4, 2026

Welcome to XEVINO. By accessing or using our website, services, ordering platform, or food delivery services, you agree to comply with and be bound by these Terms & Conditions.

Please read these terms carefully before placing an order or using our services.

1. About XEVINO

XEVINO provides food and meal-related services, which may include tiffin services, home-style meals, meal subscriptions, food delivery, and other food products or services offered through our platform.

2. Acceptance of Terms

By accessing our website or placing an order with XEVINO, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

3. Ordering

Customers are responsible for providing accurate information while placing an order, including:

• Name

• Contact number

• Delivery address

• Email address, where applicable

• Order and meal preferences

• Any other information required to process the order

XEVINO will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

4. Food & Menu Availability

Menu items, meal plans, ingredients, prices, and availability may change from time to time.

We reserve the right to modify, replace, or discontinue any menu item without prior notice, subject to applicable law.

Food images displayed on the website may be for illustration purposes and actual presentation may vary.

5. Pricing & Payments

All prices displayed on the website are subject to change.

The applicable price at the time of placing the order will generally apply.

Customers are responsible for completing payment through the available payment methods provided by XEVINO.

Orders may be cancelled or placed on hold if payment is unsuccessful, incomplete, or cannot be verified.

6. Delivery

XEVINO aims to deliver orders within the communicated or estimated delivery time.

Delivery times may be affected by factors such as:

• Traffic

• Weather conditions

• Location accessibility

• Unexpected operational issues

• Public holidays

• Events or circumstances beyond our reasonable control

Customers should provide a complete and accessible delivery address and remain available to receive the order.

7. Order Cancellation

Cancellation of an order is subject to the cancellation rules applicable to the specific order or meal plan.

Once food preparation has started, cancellation may not be possible.

For subscriptions or recurring meal plans, cancellation or pause requests may be subject to the applicable plan terms.

8. Refunds

Refunds, where applicable, will be processed according to our Refund & Cancellation Policy.

Customers are encouraged to review the Refund Policy before purchasing a meal plan or service.

9. Food Quality & Customer Complaints

XEVINO takes reasonable care in food preparation, packaging, hygiene and delivery.

If you receive an incorrect, damaged, missing, or otherwise problematic order, please contact us as soon as reasonably possible with your order details and, where appropriate, supporting photographs.

We will review the complaint and take appropriate action according to the circumstances.

10. Allergies & Dietary Requirements

Customers should inform XEVINO about relevant dietary requirements or food allergies before ordering.

Although we take reasonable precautions, food may come into contact with ingredients or allergens during preparation.

Customers with severe food allergies should contact XEVINO before placing an order to determine whether a particular meal is suitable.

11. User Responsibilities

You agree not to:

• Use the website for unlawful purposes

• Provide false or misleading information

• Attempt to interfere with website functionality

• Attempt unauthorized access to our systems

• Copy or misuse our content, branding, images, or materials

• Use our services in a manner that may harm XEVINO or other customers

12. Intellectual Property

All website content, including text, graphics, logos, photographs, designs, branding, and other materials, belongs to XEVINO or its respective licensors unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

13. Third-Party Services

Our website may use third-party services such as payment gateways, analytics tools, maps, communication services, or other technology providers.

Your use of such services may also be subject to the terms and policies of those third parties.

14. Website Availability

We aim to keep our website and services available and functional. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

We may temporarily suspend or modify services for maintenance, technical issues, operational reasons, or other circumstances.

15. Limitation of Liability

To the extent permitted by applicable law, XEVINO will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

16. Changes to These Terms

XEVINO may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised "Last Updated" date. Continued use of our website or services after changes are published may constitute acceptance of the updated terms.

17. Contact Us

If you have questions regarding these Terms & Conditions, please contact XEVINO through the contact details provided on our website.

XEVINO
Website: www.xevino.in
Email: info@xevino.in
Phone: +91-9220359907